Mary and her husband John live in Pawling. Their only income is John’s disability, and Mary is in the process of applying for SSD. They are behind in rent due to COVID and applied for help through the Emergency Rental Assistance Program (ERAP).
Mary said that their landlord cooperated with the application. While they received utility assistance from ERAP, they are still waiting for help with their rent. The 211 call specialist was able to help Mary check on the status of the ERAP funds. Additionally, the call specialist identified Mary and John as HEAP eligible and advised her of the Regular Arrears Supplement (RAS) as they owe $900 towards their utility.
After Mary mentioned that her landlord was behind on his mortgage, the call specialist provided information on the New York State Homeowner Assistance Fund to share.
Mary stated, “Thank you for all this help. I feel the tension lifting off my shoulders after talking to you.”
